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|Tech Tool Supply, LLC :: Domestic Shipping Policy|
Tech Tool Supply, LLC :: Domestic Shipping Policy
Shipping policy for packages shipped within the United States.
While most in-stock orders placed before 4:00 p.m. Eastern Standard Time will be shipped that same day, Tech Tool Supply does not guarantee same-day shipping. Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular shipping hours. (Monday through Friday 8:00 AM - 4:00 PM EST, excluding national U.S. holidays). If we encounter any problems processing or shipping your order, you will be contacted within 24 business hours via phone or email.
All orders with addresses within the contiguous United States are shipped via FedEx. FedEx Operates Monday-Friday for Business deliveries and Monday-Sunday for Residential Deliveries (excluding national U.S. holidays). Estimated shipping times do not include weekends and holidays. If you need to make special shipping arrangements for Saturday Delivery, please call our Sales Team at 877-208-6657 to make arrangements.
P.O. BOX: Please note, FedEx Ground/Express does not deliver to a P.O. BOX as it requires a physical shipping address for delivery. FedEx SmartPost is able to ship to a P.O. BOX.
Additional Handling Surcharges: A surcharge of $13.30US is added to any shipment that requires an item over 54 inches to ship; this charge is passed on from FedEx to our customers.
Address Correction: To correct your shipment address, please call our Customer Service Team at 877-208-6657. An additional charge may apply to a rerouted shipment. Address corrections cannot be done if the shipment was sent via FedEx SmartPost.
Rerouting a Shipment: To reroute a shipment, please call our Customer Service Team at 877-208-6657. A special handling charge of $11.50 may apply to a rerouted shipment. This charge will not be applied when a package is changed to Hold at Location, and the FedEx location (FedEx may require photo identification of the person authorized to pick up the package.) is in the same city as the city on the air-bill. Only one reroute will be allowed per package. Any requested change to an address that is not a reroute or an address correction is a new shipment, and new shipping charges will apply.
*FedEx Priority Overnight Options: - Please understand that choosing FedEx Priority Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders placed before 4 pm Monday-Friday do ship on the same day, some orders will be shipped on the following day.